Cancellation & Refund Policy
1. Subscriptions & billing
WhaLoop offers a free plan and paid plans (Growth and Scale), billed monthly or annually. Paid plans renew automatically at the end of each billing period through Razorpay until you cancel. The amount and billing cycle are always shown to you at checkout before you pay.
2. Cancelling your plan
You can cancel any time — from Settings → Billing inside your WhaLoop account, or by emailing support@whaloop.com. When you cancel, your plan stays active until the end of the period you've already paid for, and you will not be charged again. There are no cancellation fees.
3. Refunds
7-day first-payment guarantee. If you're not satisfied, email us within 7 days of your first paid charge and we'll refund that payment in full.
After the first 7 days. Because the service is delivered continuously, fees for the current billing period are generally non-refundable. You can cancel at any time to stop future charges, and you'll keep access until the period ends.
Annual plans. The 7-day first-payment guarantee also applies to annual plans. After 7 days, annual fees are non-refundable, but you can cancel to prevent the next renewal.
Duplicate or incorrect charges. If you're charged in error or charged twice, we'll refund the incorrect amount in full — just contact us.
4. How refunds are processed
Approved refunds are made to your original payment method via Razorpay and typically reach your account within 5–7 business days, depending on your bank or UPI provider.
5. Free plan
The free plan costs ₹0, so there is nothing to cancel or refund. You can stop using it any time.
6. Contact
For any cancellation or refund request: Impact Marvel · Bhopal, Madhya Pradesh, India · support@whaloop.com. We aim to respond within 1–2 business days.